Plumbing contractors need software that moves as fast as an emergency flood call and as precise as a permitted commercial repipe. Knockio connects your plumbers, drain technicians, and dispatchers into one platform—giving plumbing businesses the tools to quote flat-rate repairs from a price book, attach sewer camera inspections, pull municipal permits, and collect payment on site.
Schedule a DemoWhat should plumbing contractors look for in a CRM and field service platform?
A true plumbing contractor software handles emergency leak triage and scheduled installations without forcing you into two tools. That means complete property records with pipe and valve history, visual dispatching, flat-rate price book estimating, sewer camera inspection attachments, backflow test documentation, and on-site payment billing. Knockio handles all of it in one platform—adding live GPS tracking of plumbers so your entire job history lives in a single record.
Knockio helps plumbing contractors manage customers, job history, scheduling, dispatch, estimates, parts, invoices, and payments. From an emergency service call to a multi-day repipe, it all sits in one connected platform. Owners run the board and the field without losing track of who is where, what was done, and what still needs billing.
Every property record logs main water shut-off locations, water heater serial numbers, pipe materials (copper, PEX, galvanized), and past repair history. Technicians arrive knowing where to cut the water before stepping into a flood.
Move jobs through clear stages: Emergency Triage, Dispatched, Diagnosing, Price Book Quoted, Approved, Work in Progress, Permitted Inspection, and Completed. Separate boards for quick service calls versus major repipes.
Build customer loyalty with annual plumbing inspection memberships. Track member-only discounts on drain cleaning and water heater flushes, automate inspection reminders, and bill recurring membership fees via recurring invoicing.
See every plumber's real-time GPS location on a live dispatch map. When a burst pipe or sewage backup call comes in, use the live rep map to assign the nearest available technician immediately.
Carve out service zones or neighborhood canvassing territories automatically by ZIP code and city. Target aging residential subdivisions with water heater changeout or trenchless sewer replacement campaigns.
Optimize daily routes for drain technicians running multiple residential calls a day. Minimize drive time between service stops and keep customers informed with accurate arrival windows.
Build detailed work orders tracking PEX tubing, copper fittings, ball valves, wax rings, and PVC pipe against real job costs. Plumbers view itemized material takeoffs and job tasks directly on their mobile app.
When water heaters, sewage pumps, or specialty valves run short, generate a purchase order for your supplier such as Ferguson, Winsupply, or Home Depot Pro. Flag low stock before parts delay a repipe.
Track common repair fittings and drain machine cutters across individual service vans. Know exactly which truck has the required repair parts before dispatching them to an emergency call.
Attach high-resolution sewer camera inspection videos and before/after photos of corroded pipes directly to the customer record—providing undeniable visual proof to justify rooter or excavation quotes.
Store mandatory municipal backflow testing certifications, water heater permits, and master plumber sign-offs attached to the property record for seamless compliance audits and customer records.
When a customer declines a recommended whole-home repipe and chooses a temporary clamp on a leaking pipe, capture a digital Declined-Repair Waiver e-signature on site to document that the customer declined the recommended repair.
Present clear, flat-rate pricing from your integrated flat-rate price book. Plumbers quote the exact job price after diagnosis—before turning a wrench—to eliminate billing surprises.
Offer interactive multi-option proposals on major jobs like water heater replacements or sewer line repairs. Compare standard tank replacements against high-efficiency tankless installations, with the financing you offer.
Collect diagnostic trip fees, repair balances, and project deposits immediately upon job completion using Text-to-Pay, card readers, or ACH processing in the field.
Every property record logs main water shut-off locations, water heater serial numbers, pipe materials (copper, PEX, galvanized), and past repair history. Technicians arrive knowing where to cut the water before stepping into a flood.
Move jobs through clear stages: Emergency Triage, Dispatched, Diagnosing, Price Book Quoted, Approved, Work in Progress, Permitted Inspection, and Completed. Separate boards for quick service calls versus major repipes.
Build customer loyalty with annual plumbing inspection memberships. Track member-only discounts on drain cleaning and water heater flushes, automate inspection reminders, and bill recurring membership fees via recurring invoicing.
See every plumber's real-time GPS location on a live dispatch map. When a burst pipe or sewage backup call comes in, use the live rep map to assign the nearest available technician immediately.
Carve out service zones or neighborhood canvassing territories automatically by ZIP code and city. Target aging residential subdivisions with water heater changeout or trenchless sewer replacement campaigns.
Optimize daily routes for drain technicians running multiple residential calls a day. Minimize drive time between service stops and keep customers informed with accurate arrival windows.
Build detailed work orders tracking PEX tubing, copper fittings, ball valves, wax rings, and PVC pipe against real job costs. Plumbers view itemized material takeoffs and job tasks directly on their mobile app.
When water heaters, sewage pumps, or specialty valves run short, generate a purchase order for your supplier such as Ferguson, Winsupply, or Home Depot Pro. Flag low stock before parts delay a repipe.
Track common repair fittings and drain machine cutters across individual service vans. Know exactly which truck has the required repair parts before dispatching them to an emergency call.
Attach high-resolution sewer camera inspection videos and before/after photos of corroded pipes directly to the customer record—providing undeniable visual proof to justify rooter or excavation quotes.
Store mandatory municipal backflow testing certifications, water heater permits, and master plumber sign-offs attached to the property record for seamless compliance audits and customer records.
When a customer declines a recommended whole-home repipe and chooses a temporary clamp on a leaking pipe, capture a digital Declined-Repair Waiver e-signature on site to document that the customer declined the recommended repair.
Present clear, flat-rate pricing from your integrated flat-rate price book. Plumbers quote the exact job price after diagnosis—before turning a wrench—to eliminate billing surprises.
Offer interactive multi-option proposals on major jobs like water heater replacements or sewer line repairs. Compare standard tank replacements against high-efficiency tankless installations, with the financing you offer.
Collect diagnostic trip fees, repair balances, and project deposits immediately upon job completion using Text-to-Pay, card readers, or ACH processing in the field.
An emergency drain-cleaning business and a commercial new-construction plumber share a trade name, but run completely different workflows. Knockio adapts to your specific dispatch model, flat-rate pricing, and project draws out of the box.
Designed for fast-paced leak and drain triage. Quote trip fees at booking, assign the nearest available plumber using the live rep map, present flat-rate repair quotes from your price book, and collect payment on completion.
Manage high-ticket residential and commercial sewer line replacements. Attach video inspection files, build tiered repair-vs-replacement proposals, and present the financing you offer for major excavation work.
Streamline whole-home water and gas repipes. Track municipal building permits, manage staged material takeoffs (copper, PEX), and collect staged payments as inspection phases complete.
Manage multi-family HOA contracts, restaurant grease-trap schedules, and commercial filtration/softener installations. Track mandatory municipal backflow testing certifications and annual maintenance plans.
Stop paying for basic calendar dispatch apps, paper price books, and manual invoicing spreadsheets. Knockio brings your plumbers, drain techs, and office into one platform.
| Workflow Stage | Old Taped-Together Stack | With Knockio All-in-One |
|---|---|---|
| Scheduling & Dispatch | Using whiteboards or basic calendar apps with no live GPS plumber tracking or emergency routing. | Visual drag-and-drop dispatch board with real-time GPS plumber tracking and emergency routing. |
| Estimating & Quoting | Flipping through paper price books or writing hourly estimates on invoices after the job is done. | Digital flat-rate price book quoting and interactive Good/Better/Best proposals presented on site. |
| Proof & Compliance | Sewer camera inspection videos stored on SD cards that customers and adjusters can never access. | High-res camera inspection videos, photos, and backflow test forms attached right to the customer record. |
| Invoicing & Payments | Handwriting paper invoices in the truck and waiting days for customers to mail checks. | Automated digital invoices, on-site payment / Text-to-Pay collection. |
Knockio pulls both sides of a plumbing business into one platform, so emergency calls and planned installs run from the same place. Track plumbers, manage the schedule, quote jobs, capture site photos, and send digital contracts, all in one system.
Monitor plumbers in real time with GPS tracking. Use the live rep map to assign the nearest available van to emergency burst pipes or sewage backups.
Learn MoreAutomatically handle the daily grind like annual inspection reminders, booking confirmations, and invoice follow-ups so your dispatchers can focus on emergencies.
Learn MoreSee every job's sewer camera inspection videos, pipe measurements, shut-off valve photos, and backflow forms in one view, so plumbers arrive prepared.
Learn MoreSend repipe agreements and Declined-Repair Liability Waivers for digital signature with IP timestamp logging to document that the customer declined the recommended repair.
Learn MoreKnockio connects your customer records, invoices, and payments to the tools you use via Zapier and webhooks. It also connects via Zapier and webhooks with Google Calendar, HubSpot, GoHighLevel (GHL), and Salesforce.
Learn MoreLink drain technicians, master plumbers, and dispatchers to the same job record through assignees and notes, so valve locations never get lost.
Learn MoreFrequently Asked Questions
Switching software is a real decision when your whole schedule, customer history, and job records live inside it. Here are the questions plumbing contractors ask most before making the move.
Join hundreds of growing teams using Knockio to manage leads, sales, field teams, and customer relationships.
Customer Reviews
What Field Service and Sales
Teams Say About Knockio
This app is the best thing that has happened to our company! Asad is absolutely amazing! He is so responsive, it doesn't matter what time of day he is on it! I highly recommend this company add this app!
Lacey Jackson
⭐⭐⭐⭐⭐
Knockio is a great product! We use it for our roofing sales canvassing. Their support team is responsive and fixes issues immediately. Highly recommend!
Ben Loveland
⭐⭐⭐⭐⭐
The support team is awesome. The live tracking feature is very useful. The pricing is fair as well!
Bar Galanti
⭐⭐⭐⭐⭐
Knockio is the best! My team and I absolutely love using it - it is so user friendly and simple. Support is brilliant too, nothing is ever too much trouble. The best on the market. Thanks Knockio!
Georgia Hancocks
⭐⭐⭐⭐⭐
We love Knockio so far! It is solving a lot of the issues of the other canvassing apps. The team have worked with us providing excellent fast support. Highly recommend if you're seeing people face to face.
Sarah Bennett
⭐⭐⭐⭐⭐
Amazing app! Definitely has helped out my team a whole lot from our previous canvassing software. They identified what we were struggling with and needed, and everything has been addressed. Highly recommend.
Ayana Hall
⭐⭐⭐⭐⭐
See Knockio In Action
Pulling up a few good times to connect…
Plan campaigns, capture leads, dispatch crews, manage jobs, and update customers from anywhere. Your canvassing and field service work stays connected in one app.
