Water, fire, and mold restoration isn't a standard sales job—it begins as a 24/7 emergency dispatch where work authorizations are signed under duress and payment is gated by insurance adjusters. Knockio connects your mitigation crews, IICRC technicians, and reconstruction project managers into one platform—giving restoration contractors the tools to dispatch 24/7, capture Direction to Pay forms, log psychrometric drying data, export Xactimate scopes, and track contents pack-out.
Schedule a DemoWhat should restoration contractors look for in a CRM and sales platform?
A true restoration job management software carries a loss from emergency mitigation through final reconstruction. That means complete property records, 24/7 GPS emergency dispatching, Direction to Pay and work authorization e-contracts, daily IICRC S500 psychrometric moisture logs, equipment barcode per-diem rental tracking, Xactimate ESX scope alignment, and deductible payment collection. Knockio handles all of it in one platform—so your entire loss history lives in a single record.
Knockio helps restoration contractors manage customers, job documentation, scheduling, crews, equipment, materials, invoices, and payments. From the first emergency call to a settled claim, it all sits in one connected platform. Owners run mitigation and rebuild without losing track of who is where, what was documented, and what still needs billing.
Every property record logs insurance carrier names, claim numbers, policy deductibles, adjuster contact info, TPA program details (Alacrity, Contractor Connection), and past loss history. Your team sees the complete claim background in one centralized file.
Move losses through clear stages: 24/7 Emergency FNOL, Mitigation Authorized, Water Extraction, Moisture Drying Active, Adjuster Scope Approved, Rebuild Scheduled, and Final Invoice Submitted. Separate boards for mitigation versus reconstruction.
Manage complex commercial flood, fire, and catastrophe (CAT) response jobs (the majority of trade revenue). Streamline TPA SLA tracking, track multi-unit job notes, and manage commercial billing.
See where every mitigation crew and technician is on a live map. When a burst pipe or flood First Notice of Loss (FNOL) arrives at 2 AM, use the live rep map to assign the nearest available emergency crew immediately.
Build emergency response territories automatically from ZIP codes and cities. Target storm-affected areas or commercial property management districts after freeze events or hurricane floods.
Optimize daily travel routes for technicians running mandatory 3-to-5-day daily moisture monitoring visits. Ensure technicians hit every active drying site on time without unnecessary driving across town.
Stay compliant with industry drying standards. Technicians record daily relative humidity (RH), temperature, GPP (grains per pound), and moisture meter percentage readings across affected rooms directly into the permanent record.
Stop losing rental revenue on forgotten equipment. Scan QR codes or barcodes on air movers, dehumidifiers, and scrubbers left on site to automate daily per-diem equipment billing against the insurance claim.
Manage damaged belongings with chain-of-custody precision. Generate digital pack-out logs with barcode/QR itemization, tracking furniture and personal property through off-site ultrasonic cleaning and vault storage.
Capture legally binding emergency Work Authorizations and Direction to Pay e-signatures on site under duress. Keep your contract templates aligned with state rules such as Florida's AOB restrictions.
If crews uncover asbestos, mold, or biohazards during tear-out, immediately trigger a digital Hazmat Discovery Waiver to pause work and enforce mandatory NESHAP notification before abatement proceeds.
Crews capture annotated photos of standing water, thermal infrared camera moisture scans, and dry structural framing—attaching undeniable visual proof to the loss file for insurance adjusters.
Align your field documentation directly with Xactimate billing. Export complete drying logs, equipment rental counts, and photo sheets to support your Xactimate estimate and justify supplements to the adjuster.
Seamlessly transition from mitigation to rebuild. Build itemized reconstruction estimates, manage GC subcontractor work orders, and capture dual-signature bilateral change orders for homeowner upgrades.
Collect property insurance deductibles and self-pay mitigation balances immediately upon drying completion via mobile Text-to-Pay, card, or ACH—never rebating or waiving deductibles.
Every property record logs insurance carrier names, claim numbers, policy deductibles, adjuster contact info, TPA program details (Alacrity, Contractor Connection), and past loss history. Your team sees the complete claim background in one centralized file.
Move losses through clear stages: 24/7 Emergency FNOL, Mitigation Authorized, Water Extraction, Moisture Drying Active, Adjuster Scope Approved, Rebuild Scheduled, and Final Invoice Submitted. Separate boards for mitigation versus reconstruction.
Manage complex commercial flood, fire, and catastrophe (CAT) response jobs (the majority of trade revenue). Streamline TPA SLA tracking, track multi-unit job notes, and manage commercial billing.
See where every mitigation crew and technician is on a live map. When a burst pipe or flood First Notice of Loss (FNOL) arrives at 2 AM, use the live rep map to assign the nearest available emergency crew immediately.
Build emergency response territories automatically from ZIP codes and cities. Target storm-affected areas or commercial property management districts after freeze events or hurricane floods.
Optimize daily travel routes for technicians running mandatory 3-to-5-day daily moisture monitoring visits. Ensure technicians hit every active drying site on time without unnecessary driving across town.
Stay compliant with industry drying standards. Technicians record daily relative humidity (RH), temperature, GPP (grains per pound), and moisture meter percentage readings across affected rooms directly into the permanent record.
Stop losing rental revenue on forgotten equipment. Scan QR codes or barcodes on air movers, dehumidifiers, and scrubbers left on site to automate daily per-diem equipment billing against the insurance claim.
Manage damaged belongings with chain-of-custody precision. Generate digital pack-out logs with barcode/QR itemization, tracking furniture and personal property through off-site ultrasonic cleaning and vault storage.
Capture legally binding emergency Work Authorizations and Direction to Pay e-signatures on site under duress. Keep your contract templates aligned with state rules such as Florida's AOB restrictions.
If crews uncover asbestos, mold, or biohazards during tear-out, immediately trigger a digital Hazmat Discovery Waiver to pause work and enforce mandatory NESHAP notification before abatement proceeds.
Crews capture annotated photos of standing water, thermal infrared camera moisture scans, and dry structural framing—attaching undeniable visual proof to the loss file for insurance adjusters.
Align your field documentation directly with Xactimate billing. Export complete drying logs, equipment rental counts, and photo sheets to support your Xactimate estimate and justify supplements to the adjuster.
Seamlessly transition from mitigation to rebuild. Build itemized reconstruction estimates, manage GC subcontractor work orders, and capture dual-signature bilateral change orders for homeowner upgrades.
Collect property insurance deductibles and self-pay mitigation balances immediately upon drying completion via mobile Text-to-Pay, card, or ACH—never rebating or waiving deductibles.
A water mitigation contractor and a contents pack-out specialist share a trade name, but run completely different workflows. Knockio adapts to your specific psychrometric logs, TPA programs, and rebuild pipelines out of the box.
Engineered for emergency water mitigation (a large share of trade revenue). Dispatch 24/7 FNOL crews, capture Direction to Pay forms on site, log 3-to-5-day IICRC S500 psychrometric drying data, and scan equipment.
Manage the rebuild phase after mitigation completes. Build itemized reconstruction estimates, coordinate in-house or 1099 subcontractor framing/drywall crews, and collect additional invoices as repairs advance.
Manage personal property restoration. Streamline digital pack-out logging with barcode/QR room itemization, tracking damaged belongings through off-site ultrasonic cleaning, warehousing vaults, and return delivery.
Serve commercial properties, hospitals, and multi-family HOAs (the majority of trade revenue). Streamline TPA program compliance (Alacrity, Sedgwick), track multi-building drying logs, and mobilize for storm catastrophes.
Stop paying for separate emergency dispatch apps, standalone moisture logging tools, and disconnected CRM spreadsheets. Knockio brings your mitigation crews and office into one platform.
| Workflow Stage | Old Taped-Together Stack | With Knockio All-in-One |
|---|---|---|
| 24/7 Dispatch | Using basic calendar apps without live GPS crew tracking or emergency scheduling for 2 AM flood calls. | Visual drag-and-drop dispatch board with real-time GPS crew tracking and 24/7 scheduling. |
| Work Authorizations | Chasing paper signatures or using generic e-sign apps that accidentally include restricted AOB forms in Florida. | Native e-contracts with automatic Direction to Pay forms and jurisdiction-gated AOB compliance. |
| Moisture Logging | Technicians writing psychrometric atmospheric readings on paper charts that get lost before billing Xactimate. | Digital IICRC S500 psychrometric drying logs and moisture scans saved directly to the permanent loss record. |
| Equipment Billing | Guessing how many days dehumidifiers and air movers sat on site, leaving rental dollars off the carrier invoice. | Barcode/QR equipment scanning left on site that automates daily per-diem rental billing against the claim. |
Knockio pulls the whole restoration job into one platform, so first response, drying, rebuild, and the claim file run from the same place. Track crews, document damage, manage equipment, capture readings, and send digital contracts, all in one system.
Monitor mitigation crews and project managers in real time with GPS tracking. Use the live rep map to assign the nearest available emergency crew to burst pipes 24/7.
Learn MoreAutomatically handle the daily grind like daily moisture visit reminders, customer updates, and adjuster follow-ups so your office stays organized during surges.
Learn MoreSee every loss's thermal infrared photos, IICRC psychrometric drying logs, equipment barcode counts, and Xactimate ESX scopes in one view.
Learn MoreSend emergency Work Authorizations, Direction to Pay forms, and Hazmat Discovery Waivers for e-signature with built-in legal compliance.
Learn MoreKnockio connects your customer records, invoices, and payments to the tools you use via Zapier and webhooks. It also connects via Zapier and webhooks with Google Calendar, HubSpot, GoHighLevel (GHL), and Salesforce.
Learn MoreLink emergency mitigation techs, contents pack-out teams, and rebuild PMs to the same loss record so adjuster scope details never get lost.
Learn MoreFrequently Asked Questions
Switching software is a real decision when your whole job documentation, claim history, and billing live inside it. Here are the questions restoration contractors ask most before making the move.
Join hundreds of growing teams using Knockio to manage leads, sales, field teams, and customer relationships.
Customer Reviews
What Field Service and Sales
Teams Say About Knockio
This app is the best thing that has happened to our company! Asad is absolutely amazing! He is so responsive, it doesn't matter what time of day he is on it! I highly recommend this company add this app!
Lacey Jackson
⭐⭐⭐⭐⭐
Knockio is a great product! We use it for our roofing sales canvassing. Their support team is responsive and fixes issues immediately. Highly recommend!
Ben Loveland
⭐⭐⭐⭐⭐
The support team is awesome. The live tracking feature is very useful. The pricing is fair as well!
Bar Galanti
⭐⭐⭐⭐⭐
Knockio is the best! My team and I absolutely love using it - it is so user friendly and simple. Support is brilliant too, nothing is ever too much trouble. The best on the market. Thanks Knockio!
Georgia Hancocks
⭐⭐⭐⭐⭐
We love Knockio so far! It is solving a lot of the issues of the other canvassing apps. The team have worked with us providing excellent fast support. Highly recommend if you're seeing people face to face.
Sarah Bennett
⭐⭐⭐⭐⭐
Amazing app! Definitely has helped out my team a whole lot from our previous canvassing software. They identified what we were struggling with and needed, and everything has been addressed. Highly recommend.
Ayana Hall
⭐⭐⭐⭐⭐
See Knockio In Action
Pulling up a few good times to connect…
Plan campaigns, capture leads, dispatch crews, manage jobs, and update customers from anywhere. Your canvassing and field service work stays connected in one app.
